$2bn settlements just the start for ORDE
IN Partnership with
ORDE Financial chief executive and managing director Paul Wells and chief lending officer and managing director
Ryan Harkness set out the non-bank’s proposition on flexible products for brokers
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ORDE FINANCIAL is purpose-built for brokers. We recently passed the $2bn settled loans milestone, which is a strong achievement only a couple of years after we came to market. It reflects our drive to provide brokers the outstanding service and flexible solutions they want across a comprehensive, non-bank product set.
ORDE is a specialist lender focusing on residential, commercial and SMSFs and backed by Wingate, a leading investment business and one of Australia’s most successful private property lenders, with more than $11.5bn of financed property transactions. ORDE provides competitive rates with no ongoing fees; comprehensive digital operations; and a highly experienced credit team. ORDE’s business team has extensive experience in leading and operating Australian specialist lending businesses and uses this experience to implement today's redefined digital technology capabilities, unlocking big improvements and delivering them to broker and borrower customers.
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Paul Wells and Ryan Harkness, ORDE Financial
We started ORDE as a new lender with a deeply experienced, high-volume lending team. We see this as the only stepping stone to fully effect the changes required to successfully deliver a broker-centric proposition to the whole broker market.
Our team is free to bring together, and often improve, the best practices non-bank lending can offer brokers. To us, this means a full and flexible product set, consistently fast turnaround times and ‘can do’ credit solutions.
Paul Wells and Ryan Harkness, ORDE Financial
We deliver easy access to decision-makers, dramatically improving cloud digital solutions, both front and back end, and broader relationship enhancement such as education and targeted business support. We set ORDE’s priorities through a strategic lens we call the ORDE Broker Experience.
The business is built from the ground up to allow scaling of service standards so we can always maintain great relationships at higher application volume levels. Our aim is to reverse the degradation of broker service standards presently attached to volume lending.
The ORDE team has hundreds of years’ combined specialist experience within it. This has allowed the business to step straight through issues and stages that typically preclude or waylay new and even established
ORDE has been working with ACLs across the sector and with a tight aggregator panel.
In 2023 we have a great opportunity to offer our capabilities to a broader set of brokers, within our existing aggregators and for new and potential relationships. We’re ready and keen to deliver on that.
The one thing we won’t do is try to grow faster than we can maintain our brand’s hallmark service standards. We have always set this as our first priority.
ORDE’s most important value-add for brokers, beyond consistently high service, is delivering solutions for more complex or nuanced scenarios. We often help company and trust borrowers and assist people with genuinely complex borrower circumstances and/or security profiles.
Our deep experience means we can take a different view of tricky lending scenarios, resulting in niche solutions that, in our experience, other lenders cannot reliably match. Very often these are deals that can take a lot of broker time and create frustration and uncertainty. A relationship with ORDE allows brokers to take on these deals and do so with confidence that they can deliver timely solutions to their customers.
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“In 2023 we have a great opportunity to offer our capabilities to a broader set of brokers, within our existing aggregators and for new and potential relationships. We’re ready and keen to deliver on that”
“ORDE’s most important value-add for brokers, beyond consistently high service, is delivering solutions for more complex or nuanced scenarios”
ORDE Financial chief executive and managing director Paul Wells and chief lending officer and managing director Ryan Harkness set out the non-bank’s proposition on flexible products for brokers
ORDE Financial chief executive and managing director Paul Wells and chief lending officer and managing director Ryan Harkness set out the non-bank’s proposition on flexible products for brokers
Our extensive range of loan products is an important cornerstone of our relationships with brokers and their clients. We offer a full and flexible range of lending options for residential, commercial and SMSF loans, across full-doc, alt-doc, prime, near-prime and other specialist profiles. We offer flexibility on key profiles, for example treatment of debt consolidation and cash-out.
Our commercial lending solutions include commercial property loans and focused development sector products. We understand the challenges of SME borrowers and ensure our products are flexible to meet their needs, including full-doc, alt-doc or lease-doc lending solutions.
Loan facilities can be secured with a range of different properties, such as offices, medical rooms, shops and restaurants, as well as factories and warehouses. Specialist properties such as service stations can also be used to secure loans.
>$2bn
Quick facts about ORDE Financial
Our lending team’s depth in these types of deals, across a broad range of assets, stands out in the sector. Our lending team is expected to maintain standard service levels for these deals, and to support this we give brokers direct access to a Scenarios Desk led by our head of credit, to provide clarity and authority as quickly as possible.
Experience has taught us that the most valuable cornerstone a non-bank lender can offer a broker is to deliver outstanding service and solutions on the complex and nuanced transactions, as well as the more typical deals. That’s solution capability ORDE is keen to demonstrate to new brokers in 2023.
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lenders. A good example is seamlessly building a comprehensive warehouse funding program and capacity to securitise in capital markets.
This has allowed ORDE, from the outset, to focus on the big sectoral problem, which is delivery of consistent, scalable service standards.
It’s been fundamental for ORDE to attract a genuinely outstanding and experienced team and to keep doing so. But how our people are engaged is the key to making the most of that experience and to maintaining service levels as we grow. Any outstanding service business should be about how to make the most of great people, not just have them on board.
Again, the ORDE Broker Experience orients our team engagement to deliver outcomes for brokers. Engagement spans our One Lending Team culture, continually improving processes and extensive digital facilitation. We also empower our team to creatively work through customer solutions, and we consistently invest in team members. Plus, because we digitise mundane processes, our team have more interesting roles and derive immense satisfaction from delivering positive results.
Powered by our people
Flexible product solutions
total loan settlements
>1,000
accredited brokers
80%
maximum LVR for residential loan
75%
maximum LVR for commercial loan
30 years
maximum loan term
2019
ORDE established in partnership with property and consumer lender Wingate
ORDE Financial timeline
2020
ORDE launches to market
Core of early relationships
with brokers developed
2022
More than 1,000 brokers accredited
Over $1bn in total loan settlements
New senior executive team in place
2023
Over $2bn in total loan settlements
ORDE Financial Pty Limited ACN 634 779 990 Australian Credit Licence 522079. ORDE Capital Management Limited ACN 636 165 378 Australian Financial Services Licence 523150 Australian Credit Licence 523150
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We started ORDE as a new lender with a deeply experienced, high-volume lending team. We see this as the only steppingstone to fully effect the changes required to successfully deliver a broker-centric proposition to the whole broker market.
Our team is free to bring together, and often improve, the best practices non-bank lending can offer brokers. To us, this means a full and flexible product set, consistently fast turnaround times and ‘can do’ credit solutions.
Built to solve a big problem
> $2bn
Quick facts about ORDE Financial
ORDE has been working with ACLs across the sector and with a tight aggregator panel.
In 2023 we have a great opportunity to offer our capabilities to a broader set of brokers, within our existing aggregators and for new and potential relationships. We’re ready and keen to deliver on that.
The one thing we won’t do is try to grow faster than we can maintain our brand’s hallmark service standards. We have always set this as our first priority.
“ORDE’s most important value-add for brokers, beyond consistently high service, is delivering solutions for more complex or nuanced scenarios”
Paul Wells and Ryan Harkness, ORDE Financial
