Headquarters:
Level 4, Tower B, 821 Pacific Hwy, Chatswood, NSW 2067
Year founded:
2001
Number of employees:
300
Phone:
1300 360 757
Email:
chris.evans@au.firstms.com
Website:
firstms.com
LinkedIn:
linkedin.com/company/first-mortgage-services
“We target wealth managers and RIAs that are looking for ways to differentiate in their offering and cater to a growing number of high-net-worth individuals looking for alternative investment vehicles such as private equity investment”
Kevin Collins
CEO and Founder
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FIRST MORTGAGE SERVICES
Patti Eyers
Chief Executive Officer
Chris Evans
General Manager, Business Development and Relationships
Stella Eggins
Chief Financial Officer
Leadership
Patti Eyers joined First Title in 2012 from Perpetual, where she served as General Manager for Mortgage Services and COO of Corporate Trust. With over 20 years of experience across business, finance and operations, primarily in financial services, she has held senior roles at IBM, Unisys and Boral. Eyers successfully established Perpetual’s international equities operations across the UK, Europe and North America and has led businesses spanning mortgages, securitisation, IT, and insurance. She holds a Bachelor of Economics, an MBA and a Certificate IV in Finance and Mortgage Broking. She is also a CPA, bringing strong financial expertise to every leadership role.
Chief Executive Officer
Patti Eyers
Chris Evans leads the Sales and Relationships team at First Title, with over 30 years of experience in the banking and finance industry. He is responsible for driving new business, managing client relationships and collaborating with clients to resolve issues, enhance processes and develop tailored initiatives. Evans plays an integral role in shaping First Title’s strategic direction and identifying new market opportunities. His strong industry knowledge is backed by formal qualifications, including a Bachelor of Business in Property, a Certificate IV in Finance and Mortgage Broking and credentials as a Licensed Conveyancer, ensuring both practical insight and professional expertise.
General Manager, Business Development and Relationships
Chris Evans
Stella Eggins has over 25 years of experience in the financial services industry, including St George Bank, Westpac and Citibank. She has a Bachelor of Economics, an MBA and is a CPA. As CFO, Eggins is responsible for all financial operations, management and board and audit committee finance reporting, liaising with auditors and regulatory financial reporting.
Chief Financial Officer
Stella Eggins
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“We target wealth managers and RIAs that are looking for ways to differentiate in their offering and cater to a growing number of high-net-worth individuals looking for alternative investment vehicles such as private equity investment”
Kevin Collins
CEO and Founder
“[Automation] has resulted in productivity gains far greater than 80 percent and allowed our customers to grow their business by handling a greater number of clients, client portfolios, and assets under management”
Kevin Collins
CEO and Founder
Award Winner
Leadership
SPECIAL REPORT
Home
Bio
“[Automation] has resulted in productivity gains far greater than 80 percent and allowed our customers to grow their business by handling a greater number of clients, client portfolios, and assets under management”
Kevin Collins
CEO and Founder
“We target wealth managers and RIAs that are looking for ways to differentiate in their offering and cater to a growing number of high-net-worth individuals looking for alternative investment vehicles such as private equity investment”
Kevin Collins
CEO and Founder
Read on
Award Winner
Leadership
SPECIAL REPORT
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Benjamin Cran
General Manager, Legal, Risk
and Compliance
Benjamin Cran is a seasoned financial services lawyer with a strong background in risk management, compliance and leading high-performing teams. He began his legal career in private practice, specialising in insurance and commercial disputes, before moving into in-house roles at SwissRe, CBA AMP – where he also worked in risk management – and TAL. He later joined First Title, bringing extensive industry expertise.
General Manager, Legal, Risk and Compliance
Benjamin Cran
Tej Bedi
General Manager, IT and PMO
Tej Bedi began his career as a developer specialising in Microsoft technologies. He previously served as a senior technical consultant with Accenture and InfoSys, working with major government and financial institutions, including the ATO, Westpac, CBA and ANZ, on the delivery of new technologies and transactional systems. In 2005, he joined First American Title Insurance of Australia as a senior developer, where he led the development of a multi-tenanted title insurance system now used in international offices. As General Manager – IT and PMO at First Title, Bedi is responsible for driving technology initiatives across Australia and New Zealand, with a focus on improving operational efficiency and collaboration.
General Manager, IT and PMO
Tej Bedi
First Mortgage Services (FMS) is a leading provider of technology-driven solutions for mortgage fulfilment, delivering measurable benefits to lenders – and by extension, their brokers and customers.
With a clear mission to simplify and accelerate the mortgage fulfilment process, FMS transforms what is traditionally complex and stressful into a seamless, fast and efficient experience for lenders, brokers and property owners alike.
For more than 20 years, FMS has supported financial institutions with a comprehensive suite of services, including mortgage fulfilment, FASTRefi® Title Insurance and business process outsourcing solutions.
Recognised as the most trusted and experienced mortgage fulfilment partner across Australia and New Zealand, FMS is backed by the strength of the First American Group – its parent company, with over 130 years of heritage and a global workforce of more than 25,000 professionals.
“[Automation] has resulted in productivity gains far greater than 80 percent and allowed our customers to grow their business by handling a greater number of clients, client portfolios, and assets under management”
Kevin Collins
CEO and Founder
Gennaro Melisi
General Manager, Service Delivery
Sally Deverell
General Manager, Culture and CX
Karen Bannister, CM
Vice President, Marketing
Sarah M Stewart
Associate Vice President,
Leasing and Call Centre Operations
Gennaro Melisi is a seasoned manager with 15 years of experience in the banking and finance industry. He leads the operational teams at FMS and is dedicated to fostering teamwork, driving customer service excellence, and promoting innovation. Melisi is responsible for ensuring continuous service improvement, managing client relationships and upholding high-quality standards, all while meeting deadlines. His leadership style cultivates a collaborative, results-driven environment, underpinned by deep product knowledge, NPS growth and advanced client engagement – leading to enhanced efficiency and profitability. Melisi holds a Diploma in Business Management and a Certificate IV in Finance and Mortgage Broking.
General Manager, Service Delivery
Gennaro Melisi
Sally Deverell joined First Title in 2022, bringing over 20 years of experience in organisational psychology, people and culture, communications and business operations management. A Registered Psychologist with a Masters of Organisational Psychology, she is an accomplished executive leader passionate about diversity and inclusion, organisational development, change management and customer experience, recognised for her pragmatic and collaborative approach to leadership.
General Manager, Culture and CX
Sally Deverell
Karen Bannister has over 20 years of marketing expertise and has a Chartered Marketer designation from the Canadian Marketing Association. She is a strategic marketing leader with a career record of success in developing and executing effective marketing strategies, growing revenue, and overseeing multi-talented teams. She also holds five certifications for marketing and brand management.
Karen has successfully completed the Mini-MBA, Essentials of Management program at Schulich School of Business, and most recently completed the Communications and Leadership Program at The Ivey Academy.
Vice President, Marketing
Karen Bannister, CM
Greg McAweeney is an accomplished commercial leader with over 20 years of experience spanning digital strategy, customer experience, strategic marketing, brand building and B2C/B2B sales across financial services, telecommunications and insurance. He joined Helia in 2022 as chief commercial officer, where he leads growth strategy and drives key partnerships. Prior to Helia, McAweeney served as CCO at HCF and held senior sales and service roles at Rabobank across Ireland, Australia and New Zealand. He holds a Bachelor of Commerce and an MBA from University College Dublin and is a graduate of the Australian Institute of Company Directors (GAICD).
Chief Commercial Officer
Greg McAweeney
Gennaro Melisi is a seasoned manager with 15 years of experience in the banking and finance industry. He leads the operational teams at FMS and is dedicated to fostering teamwork, driving customer service excellence, and promoting innovation. Melisi is responsible for ensuring continuous service improvement, managing client relationships and upholding high-quality standards, all while meeting deadlines. His leadership style cultivates a collaborative, results-driven environment, underpinned by deep product knowledge, NPS growth and advanced client engagement – leading to enhanced efficiency and profitability. Melisi holds a Diploma in Business Management and a Certificate IV in Finance and Mortgage Broking.
General Manager, Service Delivery
Gennaro Melisi
Sally Deverell joined First Title in 2022, bringing over 20 years of experience in organisational psychology, people and culture, communications and business operations management. A Registered Psychologist with a Masters of Organisational Psychology, she is an accomplished executive leader passionate about diversity and inclusion, organisational development, change management and customer experience, recognised for her pragmatic and collaborative approach to leadership.
General Manager, Culture and CX
Sally Deverell
Karen Bannister has over 20 years of marketing expertise and has a Chartered Marketer designation from the Canadian Marketing Association. She is a strategic marketing leader with a career record of success in developing and executing effective marketing strategies, growing revenue, and overseeing multi-talented teams. She also holds five certifications for marketing and brand management.
Karen has successfully completed the Mini-MBA, Essentials of Management program at Schulich
School of Business, and most recently completed the Communications and Leadership Program at
The Ivey Academy.
Vice President, Marketing
Karen Bannister, CM
Sarah M Stewart has more than 15 years of strategic leasing and customer care experience in residential property management. She is responsible for overseeing all aspects of Centurion’s national leasing platforms, residential lead generation, and overall customer experience excellence through operation of the company’s internal customer service department.
Associate Vice President, Leasing and
Call Centre Operations
Sarah M Stewart
Gennaro Melisi
General Manager, Service Delivery
Sanjay Mehta
EVP and Chief Market Officer
Sally Deverell
General Manager, Culture and CX
Anthony Dippolito
Chief Wellness Officer
Gennaro Melisi is a seasoned manager with 15 years of experience in the banking and finance industry. He leads the operational teams at FMS and is dedicated to fostering teamwork, driving customer service excellence, and promoting innovation. Melisi is responsible for ensuring continuous service improvement, managing client relationships and upholding high-quality standards, all while meeting deadlines. His leadership style cultivates a collaborative, results-driven environment, underpinned by deep product knowledge, NPS growth and advanced client engagement – leading to enhanced efficiency and profitability. Melisi holds a Diploma in Business Management and a Certificate IV in Finance and Mortgage Broking.
General Manager, Service Delivery
Gennaro Melisi
Sally Deverell joined First Title in 2022, bringing over 20 years of experience in organisational psychology, people and culture, communications and business operations management. A Registered Psychologist with a Masters of Organisational Psychology, she is an accomplished executive leader passionate about diversity and inclusion, organisational development, change management and customer experience, recognised for her pragmatic and collaborative approach to leadership.
General Manager, Culture and CX
Sally Deverell
Karen Bannister has over 20 years of marketing expertise and has a Chartered Marketer designation from the Canadian Marketing Association. She is a strategic marketing leader with a career record of success in developing and executing effective marketing strategies, growing revenue, and overseeing multi-talented teams. She also holds five certifications for marketing and brand management.
Karen has successfully completed the
Mini-MBA, Essentials of Management program at Schulich School of Business, and most recently completed the Communications and Leadership Program at The Ivey Academy.
Vice President, Marketing
Karen Bannister, CM
Sarah M Stewart has more than 15 years
of strategic leasing and customer care experience in residential property management. She is responsible for overseeing all aspects of Centurion’s national leasing platforms, residential lead generation, and overall customer experience excellence through operation
of the company’s internal customer
service department.
Associate Vice President,
Leasing and Call Centre Operations
Sarah M Stewart
Sarah M Stewart
Associate Vice President,
Leasing and Call Centre Operations
Karen Bannister, CM
Vice President, Marketing
Dave Longbottom
Chief Technology Officer
Alex Ventura
Head of Marketing
Damian Palovick
Senior Vice President of Underwriting
AXA XL – Delegated Authority Programs, North America
Dr. Mary Lavoie
Head of Risk Management and Senior Vice President
AXA XL – Delegated Authority Programs, North America
Mark Bernacki
Chief Underwriting Officer
Ryan Armijo
Chief Operating Officer, Underwriting Division
Bob Petrilli
President, Underwriting Division
“There has also been a determined approach to leverage automation as much as possible to significantly reduce overhead and eliminate ‘burnout’ for our customers and their employees,” explains Collins. “This has resulted in productivity gains far greater than 80 percent and allowed our customers to grow their business by handling a greater number of clients, client portfolios, and assets under management.”
Naturally for a dynamic firm, Charli Capital is focused on the future. There are plans to launch a next generation AI platform that can facilitate the intelligent matchmaking of private investors and promising private companies.
Collins adds, “The team moves fast – extraordinarily fast – and is disciplined to ensure that it doesn’t drop the ball, is prepared for future advancements, and embraces an eyes-wide-open fail-fast mentality for learning.”
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Sarah M Stewart
Associate Vice President, Leasing and Call Centre Operations
Karen Bannister, CM
Vice President, Marketing
Sally Deverell
General Manager, Culture and CX
Gennaro Melisi
General Manager, Service Delivery
Tej Bedi
General Manager, IT and PMO
Benjamin Cran
General Manager, Legal,
Risk and Compliance
Stella Eggins
Chief Financial Officer
Chris Evans
General Manager, Business Development and Relationships
Patti Eyers
Chief Executive Officer