Headquarters:
Melbourne
Year founded:
1997
Number of employees:
1,265
Phone:
13 11 33
Email:
contact@symcor.com
Website:
liberty.com.au
LinkedIn:
linkedin.com/company/liberty-financial-pty-ltd
“We put our customers at the centre of our business, responding to brokers in a proactive and timely manner and working with the customer to understand their unique risk profile and tailor appropriate solutions”
Erica Kofie, QBE
Chameli Naraine
President and CEO
Ana Brtan
Senior Vice President and
Chief Human Resources Officer
Craig Menzies
Senior Vice President,
Client Service Delivery and Operations
Leadership
As president and CEO, Chameli Naraine is responsible for the overall strategic direction and management of Symcor’s operations. Dedicated to a leadership philosophy that delivers results through people, she has fostered and built a values-based, results-oriented culture at Symcor. This approach has resulted in business solutions that create richer outcomes for clients and industry partners.
Naraine joined Symcor in 2008 from the US and was appointed president and CEO three years later. Previously, as senior vice president and general manager of item processing services, she was responsible for the company’s item processing strategy, operations, product management and service delivery.
She has over 25 years of global business experience in the technology, manufacturing and financial services industries, with a proven track record of building efficient operations in an innovative manner.
President and CEO
Chameli Naraine
Ana Brtan oversees the resources, training and strategy that empowers employees to follow Symcor’s north star of “Connecting for the Common Good”. In her role, Brtan shapes Symcor’s overall employee experience, advances well-being, diversity and inclusion, and champions the company’s cultural transformation.
Her progressive talent strategy supports Symcor’s business objectives, as well as the growth and development of its employees across nine locations in Canada. Prior to joining Symcor in 2019, she held senior positions in organizations across Canada and the UK, including HP and DXC Technology.
Senior Vice President and Chief Human Resources Officer
Ana Brtan
Craig Menzies leads the client services team to oversee the delivery, integration and transformation of business services within the Symcor delivery network. He also leads a team responsible for client relations and operational excellence initiatives.
Menzies joined Symcor in 2009 as vice president of operations for the Western region. His 20 years of global outsourcing operations experience includes serving as director of North America utility BPO operations for Accenture and, prior to that, as director of customer care operations at CustomerWorks.
Senior Vice President, Client Service Delivery and Operations
Craig Menzies
“We put our customers at the centre of our business, responding to brokers in a proactive and timely manner and working with the customer to understand their unique risk profile and tailor appropriate solutions”
Erica Kofie, QBE
“We continue to see cyber as a key opportunity and will be further developing customer-centric solutions across various geographies and segments in line with our growth aspirations”
Erica Kofie, QBE
Leadership
“We continue to see cyber as a key opportunity and will be further developing customer-centric solutions across various geographies and segments in line with our growth aspirations”
Erica Kofie, QBE
“We put our customers at the centre of our business, responding to brokers in a proactive and timely manner and working with the customer to understand their unique risk profile and tailor appropriate solutions”
Erica Kofie, QBE
Leadership
Sherrie Ross
Senior Vice President
and Chief Financial Officer
Sherrie Ross oversees Symcor’s administrative, financial, and risk management operations in alignment with building and executing the company’s strategic vision. She was appointed to her current role in 2016 after 10 years with the company.
Before joining Symcor, Ross gained a wealth of experience from her former posts as senior manager of financial reporting at Royal Group Technologies and Hollinger.
Senior Vice President and Chief Financial Officer
Sherrie Ross
Paul MacDonald
Senior Vice President and
Chief Information Officer
Paul MacDonald is responsible for developing and executing Symcor’s market-driven technology strategy and managing the technical support and core application teams. He began working with Symcor as a consultant in 2015 before being appointed to his current position in 2016.
MacDonald has extensive experience as a business and information technology executive from his time as senior vice president and chief information officer at Farm Credit Canada, and vice president at Ipsos-Reid.
Senior Vice President and Chief Information Officer
Paul MacDonald
Liberty is proud to sponsor Australian Broker's Fast Brokerages 2023 special report - to recognise the shining stars that illuminate the industry’s future. For more than 25 years, the broker channel has played a pivotal role in Liberty’s business model. Liberty has been known to support brokerages with greater choice and flexibility, helping brokers build and grow diversified businesses.
As an organisation that celebrates differences, Liberty’s products cater to the needs of a broad range of customers. With its free-thinking approach to finance, Liberty offers innovative solutions at competitive prices, empowering customers with a broader range of options. Over the years, this outside-the-box thinking has enabled more than 700,000 customers to get financial assistance across various needs, including home, car, personal, and business loans, as well as SMSF lending and insurance products.
“We continue to see cyber as a key opportunity and will be further developing customer-centric solutions across various geographies and segments in line with our growth aspirations”
Erica Kofie, QBE
Saba Shariff
Senior Vice President and Chief Strategy, Product and Innovation Officer
Elisabeth Demone
Senior Vice President,
Chief Legal Officer and Secretary
Dan Draper
Group Chief Underwriting Officer
Simon Williams
Chief Strategy & Distribution Officer, Arch Insurance International
and Active Underwriter, Syndicate 1955
Saba Shariff oversees multiple teams responsible for designing and launching innovative products that address industry-wide challenges, along with a mandate for charting Symcor’s corporate strategy towards continued growth.
Shariff joined Symcor in 2002 and held progressive senior positions thereafter. Prior to joining Symcor, she worked in start-ups and telecommunications. Recognized as one of Canada’s Top 50 Women in Fintech, she is a sought-after public speaker who shares insights into topics such as open banking, innovation, and women in technology in the Canadian financial industry.
Senior Vice President and Chief Strategy,
Product and Innovation Officer
Saba Shariff
As Symcor’s senior vice president and chief legal officer, Elisabeth Demone oversees the company’s legal, contractual and regulatory functions in addition to guiding governance matters as secretary to the board of directors. She joined Symcor in 2010, holding progressively senior positions.
Prior to joining Symcor, Demone worked at John Deere Credit and Stikeman Elliott LLP. She earned her LLB from Osgoode Hall Law School at York University and her BA in Psychology from the University of Western Ontario. She previously served as a director on the board of the Canadian Technology Law Association.
Senior Vice President, Chief Legal Officer and Secretary
Elisabeth Demone
Dan Draper was appointed group chief underwriting officer in September 2022. He had previously served for more than two years as group head of underwriting at AXIS. Prior to that, he had been group chief risk and actuarial officer at VIBE. Before joining VIBE, Draper spent eight years with AXIS, holding a number of leadership roles that included group chief actuary, chief risk analytics officer, and insurance segment chief risk officer. Before that, he held managerial positions at the Financial Services Authority, XL Capital, and EY.
Group Chief Underwriting Officer
Dan Draper
Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.
Partner
Kimi Shah
Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.
Partner
Kimi Shah
Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.
Partner
Kimi Shah
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Medal
Overall service level
Broker communication, training and development
BDM support
Turnaround time – claims
Broker's Pick – Personal Accident and Illness Insurance
Brokers’ Pick – Professional liability
Small business