Headquarters:
Southport, Qld
Year founded:
2013
Number of employees:
150+
Phone:
0418 423 224
Email:
alex.hyndman-hill@infinity.com.au
Website:
infinity.com.au
LinkedIn:
linkedin.com/company/infinitygroupau
Graeme Holm
Co-Founder and Director
Rebecca Holm
Co-Founder and Director
Helena Christakos
Chief Operations Officer
Leadership
Graeme Holm, co-founder and director of Infinity Group Australia, stands out as a respected authority in mortgage broking and financial coaching. Bringing more than 20 years of expertise in banking and finance, he has guided thousands of Australians in transforming their financial situations to secure long-term independence. He is deeply committed to empowering individuals through financial education, personal accountability and practical, results-focused solutions.
Co-Founder and Director
Graeme Holm
Rebecca Holm co-founded Infinity Group with a strong emphasis on operational excellence, exceptional client service and fostering a vibrant workplace culture. Her skills in strategic leadership and talent development have played a crucial role in driving the company’s growth and earning recognition as a Top Mortgage Employer.
Co-Founder and Director
Rebecca Holm
Helena Christakos brings over 20 years of experience in finance, including nine years in senior management roles at major banks. She specialises in leveraging technology, insurance expertise and operational optimisation to drive success in fast-paced, evolving environments.
Chief Operations Officer
Helena Christakos
David McCullough
Chief of Staff
David McCullough is a seasoned senior executive with more than 17 years of leadership experience spanning hospitality, entertainment and media. He has held pivotal positions such as GM – TA strategy and onboarding at The Star Entertainment Group and vice president of operations at Accor, where he has led talent strategy, cultural transformation and operational excellence initiatives throughout the Pacific region.
Chief of Staff
David McCullough
Josh Crawford
Vice President of Training & Development
Josh Crawford is a leader in the financial services industry, bringing the power of Nobel Prize-winning investing science to communities across the US and Puerto Rico. His expertise includes leading breakthrough educational experiences to hundreds of advisors and thousands of their clients, helping lead and engineer innovative advisor training programs, and training and developing entrepreneurs to expand themselves and their businesses. As vice president of training and development at Matson Money, he is instrumental in bringing the American Dream Experience to families across North America.
Vice President of Training & Development
Josh Crawford
Matt Matson
Vice President of Technology
Francine Minervini
Senior Vice President, Chief Technical Claims Officer
Nicholas Webber
VP, WC Litigation
Pam Chhabra
Manager – Residential Strata
A founding team member of Matson Money, Matt Matson has brought innovation to the organization through the implementation of technological advancements since the early 1990s. He put Matson at the forefront of the industry by pioneering its online presence in the early days. For 10 years, Matt guided the firm’s technology and design teams, expanding them into full design, development, and networking departments.
He returned in 2018 to revolutionize Matson Money’s technology by championing the new Matson Tech team. Matson Tech is reimagining how technology can fulfill the promise of bringing purpose and the American Dream to every family it serves.
Vice President of Technology
Matt Matson
Francine Minervini is chief technical claims officer at Arch Insurance. She joined the company in 2007 as an assistant vice president in the casualty division and has held various roles of increasing responsibility in the claims department, ultimately being promoted to senior vice president in 2018.
Prior to joining Arch, Minervini held several claims handling roles with AIG. She has her JD from New England School of Law and a Bachelor of Arts in political science from Seton Hall University. She is licensed to practice law in New Jersey and New York.
Senior Vice President, Chief Technical Claims Officer
Francine Minervini
Cemal Akgul sees the head of risk and collections role as pivotal in guiding and influencing business decisions. He has more than 15 years of experience across financial and government services, most recently with the NDIS, where he was the leading consultant driving the Risk Management process’ nationwide. Prior to that, he served various roles at BMW Finance across the United States, Hong Kong, Germany and Australia.
During Akgul’s tenure at BMW Finance, he predominately worked in risk management, guiding the organisation through seismic changes between 2016 and 2018. In his time prior, he was based out of New York, leading BMW Finance’s American subsidiary's market risk and data analytics teams between 2011 and 2016.
Akgul values a balanced approach to business, encourages a positive work culture and is passionate about teaching and guiding the business and individuals at IQumulate.
Head of Risk and Collections
Cemal Akgul
Stephen McMillan first entered the financial services Industry when he joined GE Capital as a finance analyst in 2008, from which he progressed through roles working both onshore and offshore. From there, he moved into Pacific Premium Funding as a financial planning and analysis leader in 2012 and was a key resource in the evolution of the business, first with the successful sale to Macquarie Pacific Funding and then the following progression into IQumulate Premium Funding, where he is now the commercial manager.
As commercial manager, McMillan leads a team that is responsible for commercial analysis and business support, identifying and reporting improvement initiatives, and the securitization and treasury functions of the business.
Commercial Manager
Stephen McMillan
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Adam Basaldella
Manager – Claims
Stephen McMillan first entered the financial services Industry when he joined GE Capital as a finance analyst in 2008, from which he progressed through roles working both onshore and offshore. From there, he moved into Pacific Premium Funding as a financial planning and analysis leader in 2012 and was a key resource in the evolution of the business, first with the successful sale to Macquarie Pacific Funding and then the following progression into IQumulate Premium Funding, where he is now the commercial manager.
As commercial manager, McMillan leads a team that is responsible for commercial analysis and business support, identifying and reporting improvement initiatives, and the securitization and treasury functions of the business.
Product Manager
Claire Watson
Stephen McMillan first entered the financial services Industry when he joined GE Capital as a finance analyst in 2008, from which he progressed through roles working both onshore and offshore. From there, he moved into Pacific Premium Funding as a financial planning and analysis leader in 2012 and was a key resource in the evolution of the business, first with the successful sale to Macquarie Pacific Funding and then the following progression into IQumulate Premium Funding, where he is now the commercial manager.
As commercial manager, McMillan leads a team that is responsible for commercial analysis and business support, identifying and reporting improvement initiatives, and the securitization and treasury functions of the business.
Commercial Manager
Stephen McMillan
“We recruit brokers (finance strategists) who align with our values of integrity, performance and client-first service”
Helena Christakos,
Infinity Group Australia
“Our most critical strategy has been the integration of financial coaching within our brokerage service, transforming the client experience from one-off transactions into long-term partnerships”
Helena Christakos,
Infinity Group Australia
Infinity Group Australia has emerged as a trailblazer in Australia’s brokerage sector, setting new benchmarks for client empowerment, broker development and industry innovation.
Infinity’s client-centric model has driven an average revenue growth of over 112% across the past two years, supported by the strategic recruitment of top-performing brokers and the adoption of cutting-edge technology.
The brokerage’s culture is anchored in delivering exceptional service, ensuring every team member operates with unwavering integrity and a spirit of innovation. This ethos is reflected in every client interaction and internal initiative, driving a standard of excellence that distinguishes Infinity in a competitive marketplace.
Some of Infinity’s achievements include:
over $200 million in client debt reduction since inception
average loan term reduced by 7–10 years for clients through its financial coaching model
thousands of clients assisted nationwide, with a 70% client retention rate over the past three years
recognised multiple times as a leading innovator in mortgage broking and financial coaching
IQumulate invests in education and people, which are vital to attracting new business and talent to the company.
“We have long tenures for several of our key staff, including some in leadership positions, and this sound working knowledge of our business, practices and industry provides great insights and a wealth of experience to offer our clients,” says Bastow. “Our new head of sales, Graeme Gordon, formerly manager for New Zealand, joins us in Australia to drive our sales strategy and lead our team to successful outcomes for our clients and our business. We look forward to great things ahead with Graeme as he continues to be active and present in the New Zealand market as well as building sound working relationships and new connections in Australia.”
Clients can also expect a lot from working with IQumulate.
“Through active engagement with our trusted broker network, IQumulate provides relevant information, education and training content,” says Graeme Gordon, head of sales. “Our clients can expect IQumulate to support their business in several ways, providing an understanding of what premium funding solutions are available and how IQumulate can spread the cost of insurance and help borrowers get the right level of insurance cover to free up their cash flow for other expenses or business growth opportunities. Premium funding is often considered a tool for those who simply cannot afford to pay their premiums in full. While this is certainly a significant driver for many, it is also successfully used by profitable companies who use premium funding to manage their cash flows more wisely or better manage their liquidity.”
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Compensation
Culture
Diversity, equity and inclusion
Innovation
Reputation
Sustainable programs
Overall
The organisation prides itself on proactive communication, ethical practices and the ability to simplify complex financial decisions. Infinity also emphasises accountability to its clients to ensure they achieve their long-term financial goals.
Rather than focusing on transactional broking, Infinity delivers long-term strategies designed to help clients pay off their loans faster and build sustainable wealth. This client-first approach is underpinned by robust data-driven insights and an innovative coaching model.
“Our most critical strategy has been the integration of financial coaching within our brokerage service, transforming the client experience from one-off transactions into long-term partnerships,” says chief operations officer Helena Christakos. “This has been supported by investments in technology, broker training programs and the expansion of our national footprint, ensuring we maintain agility while scaling rapidly.”
The leadership team – comprising co-founders and directors Graeme Holm and Rebecca Holm, chief operations officer Helena Christakos, chief of staff David McCulloch and chief technology officer Jonathan Desmond – has been instrumental in shaping Infinity’s strategic direction. Their combined expertise in finance, operations and technology has fostered a culture of high performance, agility and measurable results.
Recruitment of brokers is carried out surgically, leading to exceptional broker productivity and high customer satisfaction. “We recruit brokers (finance strategists) who align with our values of integrity, performance and client-first service,” says Christakos. “Once onboarded, brokers undergo a structured training program, including mentoring, compliance refreshers and financial literacy coaching.”
Infinity’s long-term goal is to become the leading brokerage for Australians who want to pay off their loans faster and achieve greater financial security. This vision will be achieved through sustained investment into technological features, along with advanced financial education plans.